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Verizon stated Thursday it’s working with the Client Product Security Fee (CPSC) to recall 2.5 million hotspot devices after an investigation discovered the units’ lithium-ion batteries might overheat and pose fireplace and burn hazards.
The Ellipsis Jetpack cell hotspot fashions MHS900L, MHS900LS, and MHS900LPP have been imported by Franklin Wi-fi Corp. and bought between April 2017 and March of this yr, based on the CPSC. The mannequin numbers are all for a similar gadget however differ relying on how the shopper bought the gadget — by a client pay as you go or postpaid plan.
“The protection of our prospects is our highest precedence,” Verizon said in a statement. “We’re taking the scenario very significantly, and we’re working diligently to find out the reason for the problems with the provider and to offer substitute units for all of our prospects, freed from cost.”
The CPSC bulletin indicated Verizon had acquired 15 stories of the units overheating; six of the stories concerned fireplace injury to bedding or flooring. Two incidents included minor burn accidents, the CPSC stated.
A Verizon spokesperson stated in an electronic mail to The Verge that about 1.three million of the hotspot units are at the moment in use by prospects. The recall is concentrated on all the gadget, not simply the batteries, and prospects shouldn’t attempt to take away the batteries themselves.
Demand for hotspots increased over the past year throughout the coronavirus pandemic, with colleges and libraries searching for the units for college students who didn’t have web entry at residence so they may full their schoolwork remotely.
Verizon has despatched a software program replace to the affected hotspots which are powered on that ought to assist cut back the chance of the units overheating, because it prevents the hotspot from charging up whereas it’s on. The corporate additionally recommends turning off the hotspots whereas they’re not in use and preserving them on flat surfaces with out something overlaying them. It’s additionally not a good suggestion to show the hotspot units to excessive temperatures for lengthy intervals, Verizon stated.
To request a substitute hotspot or get extra info, prospects can go to ellipsisjetpackrecall.expertinquiry.com or name 855-205-2627.