According to a Vice report, some Amazon supply drivers are instructed by their employers to show off Amazon’s secure driving monitoring app, to allow them to drive quicker and get their deliveries performed. The drivers don’t work for Amazon straight, however as a substitute for firms often known as Supply Service Companions, they usually report that their managers or dispatchers ask them to show off Amazon’s Mentor app after leaving it working lengthy sufficient to get rating.
Mentor, the app made by an organization known as eDriving, offers supply drivers a secure driving rating based mostly on variables like their braking, acceleration, pace, and distraction all through the course of their 10-hour shift. Many drivers report that the rating that the app offers them is factored into their bonuses (and the bonuses and incentives paid to the supply firms contracted to Amazon).
Vice reviews that among the supply firms may have the drivers maintain the app on for a part of the day to attempt to trick Amazon and the Mentor app, with one firm sending drivers messages like “everybody must be logged into Mentor for a minimum of 2 hours no extra no much less.” A driver in Michigan stated the corporate needed the app turned off to enhance supply occasions. “They had been harsh on drivers that weren’t going as quick as they needed.”
An Amazon spokesperson informed Vice that the conduct is unacceptable and that it “doesn’t adhere to the security requirements that [Amazon expects] of all Supply Service Companions.” In addition they stated that “greater than 90% of all drivers are capable of full their deliveries earlier than the scheduled time whereas following all security procedures.” (Amazon didn’t instantly reply to a request for touch upon the way it collected and validated that statistic.) As Vice factors out, it’s Amazon’s software program that determines the supply routes and Amazon that units the productiveness targets the drivers are incentivized to hit.
In response to Vice’s report, Mentor can also be buggy when it’s on, with drivers reporting that it dings them for distracted driving once they haven’t touched the telephone. The app’s opinions on the App Retailer have titles like “inaccurate they usually don’t care,” “Frustration personified,” and “inaccurate knowledge will price us our jobs.”
Supply firms additionally reportedly ask workers to not report harm to autos to Amazon, as a substitute electing to repair the vans themselves to keep away from them being taken out of fee.
It’s unclear how Amazon’s current introduction of AI-powered monitoring cameras will change this dynamic between the Supply Service Companions and their drivers. One might think about that having a digicam within the van would make it straightforward to find out if workers had been turning off different monitoring units. One might additionally think about there are different methods to make sure secure and fast deliveries that don’t require an Orwellian work atmosphere.
Amazon didn’t instantly reply to a request for touch upon if it tracks which firms make these requests of drivers.