Some AT&T clients within the U.S. Virgin Islands and Puerto Rico are dropping their cell phone numbers
AT&T desires a few of its clients in two markets to surrender their cellphone numbers in change for a $100 reward card
AT&T apparently is now not capable of present clients with cellphone numbers within the two markets that they bought off to Liberty. These numbers will likely be used for AT&T subscribers positioned within the mainland U.S. as an alternative. The shoppers within the U.S. Virgin Islands and Puerto Rico won’t solely obtain the aforementioned $100 reward card, additionally they will likely be refunded the quantity change charge.
AT&T additionally revealed that the variety of clients concerned within the quantity change is small and that almost all former AT&T clients within the two markets ended up transferring their accounts to Liberty. As we already identified, solely those that used their cellphone totally on the U.S. mainland stayed with AT&T and are being compelled to alter their numbers. And solely those that are compelled to make the change are being notified by way of e-mail.
This e-mail has a heading that claims, “Unique supply that will help you change your quantity.” The rest of the message says, “Hello (title of buyer). We wish to let you recognize that we are going to now not be capable to assist your wi-fi quantity ending in xxxx sooner or later as a result of current sale of AT&T Wi-fi in Puerto Rico and the U.S. Virgin Islands. Whereas this implies that you will want to alter your present wi-fi quantity to a mainland quantity to remain linked, we’re right here to assist.”
AT&T does say that affected clients don’t want to simply accept its deal proper now
One workaround recommended in a response present in the identical subreddit recommended that the numbers have to be ported to a one other provider earlier than being moved over to AT&T. That is not Liberty taking part in hardball, it merely must be achieved this fashion as a result of Liberty and AT&T use the identical level of sale (POS) and billing system. In consequence, it could seem to the computer systems concerned that you just had been attempting to port a quantity over to the identical firm the place the quantity now resides which may’t be achieved.
AT&T says that affected clients don’t want to simply accept the deal that the provider is at present providing. Nevertheless, the provider notes that these subscribers are going to lose their present cellphone numbers finally and at the moment, the deal supplied by AT&T could also be much less helpful than the one now being dangled by the wi-fi supplier.