- A number of Amazon sellers have been pestering clients for destructive evaluations.
- They’ve even provided refunds and bribes to do away with dangerous evaluations.
- Sellers aren’t presupposed to contact clients exterior of Amazon’s platform.
Amazon remains to be infamous for faux evaluations and inflated product rankings, and whereas the corporate has tried to wash up its system, it’s not likely succeeded in its efforts. A brand new Wall Road Journal report now highlights how leaving real evaluations on Amazon has resulted in harassment for a lot of clients.
Citing examples of a number of Amazon patrons, WSJ‘s newest findings present that Amazon sellers have resorted to bribing clients and hounding them incessantly to take down destructive evaluations. Sellers who ship merchandise by Amazon will not be presupposed to contact clients immediately, however that’s precisely what’s occurred with a number of individuals.
When New York-based Katherine Scott bought an oil spray bottle from a third-party Amazon vendor, she did so based mostly on round a 1,000 good evaluations and 4.5-star rankings. Nonetheless, the $10 merchandise didn’t work as marketed. Per week after she left a destructive assessment about it on Amazon, she obtained an electronic mail from the customer support group of the corporate that makes the oil spray providing a full refund and asking her to contemplate taking down her destructive Amazon assessment.
“When we don’t obtain a response, we’ll assume that you simply didn’t see it, and can proceed to ship emails,” the message reportedly concluded.
The corporate didn’t cease there. When Scott requested for a refund however refused to take down the assessment, one other consultant reached out to her and declined her request.”A foul assessment is a deadly blow to us,” learn the e-mail. “Might you assist me delete the assessment? In case you can, I need to refund $20 to you to precise my gratitude.”
Ultimately, Scott obtained a number of different pleas from the corporate. She reached out to Amazon concerning the pesky emails, however after making a number of guarantees about wanting into the matter, the corporate didn’t get again to her.
WSJ‘s report highlights a number of different incidents the place clients had been chased by Amazon sellers and provided greater than double their a refund to delete destructive evaluations.
What’s the true drawback?
The most important challenge with this apply is that Amazon sellers will not be presupposed to contact clients exterior the platform. Third-party sellers also needs to not have entry to the purchasers’ electronic mail addresses as per Amazon’s coverage. Sellers who ship orders themselves get entry to buyer mailing names and mailing addresses. However for orders fulfilled by Amazon, buyer information is meant to be hidden from sellers and types.
“We don’t share buyer electronic mail addresses with third-party sellers,” an Amazon spokesman informed WSJ. Nonetheless, the publication factors out that there are various methods sellers handle to extract buyer information away from Amazon’s watchful gaze.
The report mentions an organization that gives electronic mail extraction providers for Amazon sellers and one other that culls electronic mail addresses from Amazon evaluations for as much as $60 a chunk.
Within the case of Scott, the Amazon itemizing for the oil spray remained dwell with all of the constructive evaluations for a very long time after her complaints. Actually, Amazon solely eliminated the model and vendor after WSJ reached out to the corporate about the issue.
How are you going to defend your self?
Whilst you may not have full management over how sellers entry your contact data on Amazon, you possibly can strive a couple of issues to keep away from related points after leaving destructive evaluations for merchandise.
For one, WSJ recommends you don’t use your actual identify to go away a assessment on Amazon. You may head to Your Account > Ordering and purchasing preferences > Your Amazon Profile to vary your public identify because it seems on Amazon evaluations.
You also needs to save any communication you obtain from Amazon sellers through electronic mail or messages so you possibly can ahead them to buyer care.
If sellers don’t cease pestering you and filling your inbox with requests to take away destructive evaluations, you possibly can block their electronic mail addresses. Most electronic mail providers provide customers the flexibility to dam senders.